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Dear Patient,

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

There is an active Patient Participation Group (PPG)for all three sites which meets every 6-8 weeks and a separate Patient Reference Group which communicates virtually by email and online.

Each year the Practice issues a patient survey to understand what we do well and what we could do better. Look out for posters/leaflets at reception.  In addition to this, we have friends and family tests available for your completion in all receptions.

What does your Mid Sussex Health Care, Patient Participation Group (PPG) aim to do for you?

Your PPG aims to provide better sharing of information between practice staff and patients.

Your PPG aims to give practical support to the surgery.

Your PPG works to encourage patients with positive ideas to join and contribute to developing the work of MSHC PPG.

Your PPG aims to help encourage two-way feedback between patients and staff to enable the maintenance of good standards of service provided by the surgery

Your PPG aims to work constructively and in a practical way to help identify solutions and to work in partnership with the surgery, as well as with other relevant external organisations.

Your PPG is not intended to be a channel for responding to specific personal medical issues/complaints as these should be channelled via the practices formal complaints procedures.

If you are interested in joining please complete the slip below and place in the PPG post box in each reception area of the surgeries. You can also contact the Chair Joyce Manning on or Vice Chair Celia Lindsay on

 PPG Registration Form

We will be in touch shortly after we receive your form, thank you for your interest. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.




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