Appointments System

At each of the three Health Centres, the Practice offers  pre-bookable telephone appointments (which can be booked up to 6 weeks in advance) as well as a number of 'book on the day' appointments for urgent medical problems. You will normally speak to your 'usual doctor' unless he or she is not available, when you will be offered a telephone appointment with another doctor at the Practice (this may be a locum if a doctor is on leave). All of the doctors at each of the Health Centres will be able to deal with any of your problems as they will have full access to your medical records.

Please bear in mind the Doctor will call you back anytime in the morning (0830-1200) or the afternoon, depending on your appointment slot.

Please remember when booking appointments that we have three surgeries and the doctors normally work at each of the sites as follows:

Please remember when booking appointments that we have three surgeries and the doctors normally work at each of the sites as follows:


  • Dr Cook; Dr Wilson; Dr Thomson; Dr Graham; Dr Nelson


  • Dr Purwar; Dr Lewis; Dr Lynch; Dr Seyoum; Dr Darbyshire


  • Dr Winn; Dr Konrad

Appointments can be made for all three surgeries by telephoning 01273 834388, by calling in to your surgery, or by booking online.

To cancel an appointment please call 01273 837981


In order to provide a better service to our patients and improve your options, if an appointment is not available with the doctor of your choice, you may be offered an appointment with a doctor at any of our three surgeries.

Appointments with the doctors are for 10 minutes.  We are happy to deal with more than one problem in this session but may ask you to book another appointment if more time is required.  If you know that you have multiple or complex issues to discuss, please request a double appointment at the time of booking.  

Please make separate appointments if more than one member of the family needs to be seen.

Emergency Appointments

Please try to book all routine appointments at least a few days in advance wherever possible, including those for blood pressure checks, medication checks, HRT checks, appointments for results or for ongoing conditions. We will endeavour in these instances to offer you the doctor of your choice.

If you feel your condition requires urgent medical attention on that day, and all our appointments are taken, you will be offered a telephone appointment with one of the doctors.  The doctor may be able to advise over the telephone, or if he/she feels it is necessary, you will be asked to attend the surgery.

If an emergency appointment is necessary, we will obviously not be able to give you a choice of doctor and you may have to wait to be seen.

Telephone Advice

The doctors and nurses are happy to give advice over the telephone for problems which do not require an appointment or visit. It is helpful to let the receptionist know your details. The receptionist will ask for a contact telephone number where the doctor can ring you back when available. Please note that reception staff are, for the most part, not medically qualified and are unable to give you medical advice. Please do not phone before 8.30am or after 6.00pm if your call is not urgent.

Reception Staff

The reception staff will assist you in making emergency and routine appointments to see your doctor or a nurse, process repeat prescription requests, answer numerous and varied questions and offer help and assistance at all times. It is a legal requirement that confidentiality of patient records is maintained at the highest level by all staff and a copy of our Confidentiality Policy is displayed at each of the Health Centres.

Online Access

If you would like to apply for online access, please ask any of our reception desks for the registration form.  Please be aware that when you return a completed registration form to us you will need to provide at least two forms of ID, one of which must include a rent photo, plus a further document confirming your address. 

We will process your application within ten working days and if we issue you with logon details, we will ask you to come and pick this up personally, and to bring back your ID documents at that point too.  We are unable to provide your logon details by phone or email and we cannot give them to someone that you ask to collect them on your behalf.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can telephone 01273 837981 and leave a message to cancel an appointment without having to go through the switchboard. Remember to include your full name, date of birth and time of appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Evening and Weekend Access to GP Appointments

Mid Sussex Health Care is now hosting the Burgess Hill hub, which provides GP appointments:

  • Monday through Friday between 16:00 – 20:00 at Hurstpierpoint.
  • Saturday mornings a shared service is provided on a rota basis between The Vale, The Dolphins Practice and Hurstpierpoint.  08:00 – 12:00

To book an appointment, talk to your GP Practice, appointments are available up to 5 days in advance and also same day. 

Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.

Please note that this service is for pre-booked appointments only, it is not a walk-in service.