Attending the Practice
Face masks - please note that you are required to wear a face mask at all time when attending the Practice. Clinicians will wear PPE when seeing patients face to face.
Please remember to allow for 2m social distancing when inside the practice buildings.
Hand hygiene - we provide hand sanitizer on entry and exit to the Practice. Please make use of it.
On presentation at our three sites, our doors are closed to enable us to complete a covid check. Please ring the bell and wait for the receptionist to invite you into the building. Do not follow a patient into the building without having spoken directly with a member of our reception team.
At each of the three Health Centres, the Practice offers pre-bookable appointments (which can be booked up to 6 weeks in advance) as well as a number of 'book on the day' appointments for urgent medical problems.
A trained receptionist will take your call and gather as much information from you as possible to pass on to the GP. During this process they may suggest an alternative route for you to a faster, more appropriate clinician.
Appointments with the Practice will take the form of telephone appointments in the first instance if the GP deems it necessary to see you in person, they may arrange either a face to face or video consulation. Instructions will be sent to you via an SMS link for any video consultation.
You will normally speak to your 'usual doctor' unless he or she is not available, when you will be offered a telephone appointment with another doctor at the Practice (this may be a locum if a doctor is on leave). All of the doctors at each of the Health Centres will be able to deal with any of your problems as they will have full access to your medical records.
Please bear in mind the Doctor will call you back anytime in the morning (08:30-12:00) or the afternoon, (14:30-18:00).
Please remember when booking appointments that we have three surgeries and the doctors normally work at each of the sites as follows:
- Dr Cook; Dr Wilson; Dr Thomson; Dr Nelson; Dr Standen
- Dr Purwar; Dr Lewis; Dr Lynch; Dr Seyoum; Dr Darbyshire
- Dr Winn; Dr Konrad
Appointments can be made for all three surgeries by telephoning 01273 834388, by calling in to your surgery, or by booking online.
To cancel an appointment please call 01273 837981
In order to provide a better service to our patients and improve your options, if an appointment is not available with the doctor of your choice, you may be offered an appointment with a doctor at any of our three surgeries.
Appointments with the doctors are for 10 minutes. We are happy to deal with more than one problem in this session but may ask you to book another appointment if more time is required. If you know that you have multiple or complex issues to discuss, please request a double appointment at the time of booking.
Please make separate appointments if more than one member of the family needs to be seen.
The Practice holds a number of "same day" appointments for emergencies. If you feel your condition requires urgent medical attention on that day, you will be offered a telephone appointment with one of the doctors. The doctor may be able to advise over the telephone, or if he/she feels it is necessary, you will be asked to attend the surgery.
If an emergency appointment is necessary, this will be arranged with the first available doctor. Please note that emergency appointments are not placed with your usual doctor. If you are not happy to see anyone other than your usual GP, you may have to wait to be seen.
We respectfully ask that you only contact the practice for a same day emergency appointment if there is an urgent medical need.
We provide routine appointments which we request you try and book a few days in advance wherever possible, these can be booked up to 6 weeks ahead.
Routine appointments for medication checks, HRT checks and ongoing conditions can often be managed as a telephone appointment. Please bear this in mind when booking your appointment.
If you require a face to face examination i.e. blood pressure check or physical examination, this should be booked as a face to face appointment. Please do not arrive early for your appointment as we are still trying to manage the number of patients within the Practice at any one time. You may be asked to wait outside until your appointment time or a patient leaves the building.
All patients will be asked Covid screening questions when booking a face to face appointment i.e. do you have a temperature, a new persistent cough, have you lost your sense of taste or smell. Have you been in contact with someone in the last ten days who has a positive Covid test. You will be asked these again on arriving at the practice.
IF YOU HAVE ANY OF THESE SYMPTOMS, PLEASE DO NOT COME TO THE PRACTICE BUT INFORM US SO THAT WE CAN CHANGE YOUR APPOINTMENT TO A TELEPHONE APPOINTMENT.
The doctors and nurses are happy to provide advice over the telephone for problems which do not require a face to face examination or a home visit. It is helpful to let the receptionist know the reason for your appointment request. The receptionist will ask for a contact telephone number where the doctor can ring you back when available. Please note that reception staff are, for the most part, not medically qualified and are unable to give you medical advice. Please do not phone before 8.30am or after 6.00pm if your call is not urgent.
The reception staff will assist you in making emergency and routine appointments to see your doctor or a nurse, process repeat prescription requests, answer numerous and varied questions and offer help and assistance at all times. It is a legal requirement that confidentiality of patient records is maintained at the highest level by all staff and a copy of our Confidentiality Policy is displayed at each of the Health Centres.
If you would like to apply for online access, please ask any of our reception team for details of how to register. Please be aware that when you return a completed registration form to us you will need to provide at least two forms of ID, one of which must include a recent photo, plus a further document confirming your address.
We will process your application within ten working days and if we issue you with logon details, these will be emailed to you or send by SMS. They are valid on the day of issue up until Midnight. You are required to log in to your account and update the password before the expiry time.
The NHS App allows you to access the booking and cancellation of appointments, prescription requests, access to your coded records and immunisation information. If you are planning on travelling, you will need to activate the NHS App at least ten days prior to your departure.
For those of you with the appropriate Smartphone or tablet we would encourage you to consider using this app. Please use the link below for further information and registration.
The NHS App will be available to use as a vaccine passport from Monday 17 May 2021.
Please do not call the Practice to ask about the vaccine passport as we are unable to provide them and it’s essential we leave phone lines free for people who need medical assistance.
Please note that the NHS App is separate to the NHS COVID-19 App, which is used for contact tracing.
If you already have the NHS App, it will record when you have had both doses of the vaccine which then creates your vaccine passport. You do not need to do anything.
If you have the NHS App and get a message to say you need to contact your GP Practice, this is an extra option to get full access to your medical records in the NHS App. To get access to your full medical records in the NHS App, you need to contact your GP Practice and request access to your detailed coded record.
In addition, there is a wealth of health care information available to you to help you support yourself with any long term medical conditions such as asthma, diabetes and COPD.
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can telephone 01273 837981 and leave a message to cancel an appointment without having to go through the switchboard. Remember to include your full name, date of birth and time of appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist at the time of booking your appointment and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Evening and Weekend Access to GP Appointments
Mid Sussex Health Care hosts the Burgess Hill hub, which provides GP appointments:
- Monday through Friday between 14:00 – 18:00 at Hurstpierpoint and Hassocks.
- Saturday morning clinics are held at Hurstpierpoint on the third Saturday of every month between 08:00 – 12:00
To book an appointment, talk to your GP Practice, appointments are available up to 5 days in advance and also same day.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Please note that this service is for pre-booked appointments only, it is not a walk-in service.